What is Normal Wear and Tear?


Everything has a shelf-life, including property, i.e., appliances, flooring, painting, and the overall structure. The general rule of thumb is that normal wear and tear includes natural deterioration resulting from typical use over time. It does not cover direct damages that are caused because an item is broken or because an issue has been ignored and became worse over time.­­­­­­­­­­­­­­­­­

Items that are not considered normal wear and tear include but are not limited to:
Stained carpets

Carpets that are stained by spills, pet urine, or paint, for example — would not be considered normal wear and tear.
Scuffed walls or trim

Markings on the walls or anything that changes the condition of the wall — such as nail holes, gouges, nicks or crayon marks — is considered damage beyond normal wear and tear.
Tiles, flooring, light fixtures, appliances, windows, window coverings, broken hardware, etc

If any of these examples break or stop functioning because they are worn due to age and/or typical use over time, it is considered natural wear and tear. However, if something is torn, bent, dented, cracked, burnt, rusted, molded, or broken due to neglect, overuse, incorrect use, or direct damage, it is not considered normal wear and tear.
Pet damage

Stains on the carpet from urine (or any other pet excretion), landscape damage, hose or irrigation system damage, outdoor lighting damage, and scratch or chew marks on any exterior surfaces aren’t considered normal wear and tear.
Dirt, dust and grime

It is expected that tenants leave the property in the condition it was in upon move-in. If the home is left with unclean kitchen or bathrooms, appliances, countertops, expired food in the refrigerator, or any garbage left inside the property, it is not considered normal wear and tear.
Missing items

Items missing after a tenant vacates a property are not considered normal wear and tear (including lightbulbs)

Excessive garbage left at the curb when vacating (anything that does not fit into the garbage or recycling bins WITH A CLOSED LID) and litter left in the yard or walkways are not considered normal wear and tear.

Damage from smoking will never be considered normal wear and tear.

What you can do to assist in avoiding NON-normal wear and tear issues:

1 – BEFORE YOU MOVE IN: Complete the Move-in/Move-out Checklist provided to you before tenancy
2 – BEFORE YOU MOVE IN: Take photos as necessary and provide them to our office. Please note: Photos taken AFTER move in will not have the same credibility. Send them in BEFORE move-in.
3 – DURING TENANCY: Report all repair and maintenance issues as they occur. Don’t wait until you give notice to vacate.
4 – UPON VACATING: Go through the Move-in/Move-out Checklist. Clean, repair, and address all issues BEFORE the exit walkthrough.

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