We are a service-oriented business, and we strive to provide to you the best customer service possible. If you have any issues that you would like to discuss with us, please call or email. Your valuable feedback is used to improve our communications, customer service, and system processes. We commit to resolve any issues through the following steps:
We are committed to working together honestly and reasonably toward our mutual goal of delivering a great owner experience.
- We will ensure that we clearly understand the situation from your perspective.
- We may need some time to look into the issue. If that is the case, we will commit to you that we will respond within an amount of time that is reasonably acceptable.
- When we respond, we will (1) clarify the issue to your satisfaction; (2) ask what you would like for us to do to resolve the issue; or (3) provide options as to how the issue can be resolved.
- We will then agree upon a plan of action that will resolve the issue.